Garrettcom TB14H User Manual download pdf (Page 56)

TB14 and TB14H 10Mb Media Converters Installation and User Guide

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5.3 Return Material Authorization (RMA) Procedure

All returns for repair must be accompanied by a Return Material Authorization

(RMA) number. To obtain an RMA number, please use this URL -

https://rma.garrettcom.com/rma/rma_request_noaccount.php

to fill out the form.

Please have the following information readily available:

Name and phone number of your contact person.

Name of your company / institution

Your shipping address

Product name

Serial Number (or Invoice Number)

Packing List Number (or Sales Order Number)

Date of installation

Failure symptoms, including a full description of the problem.

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Garrettcom TB14H User Manual Page 56